The following facilities have been prepared in Shahid Fakoori Hospital for international patients:
- English, Arabic and Russian interpreters
- Staff fluent in English
- Taxis with drivers fluent in English
- A bank to exchange currencies
- Available free wifi
- Ambulance services
- Private rooms
- Public telephone booths
- International restaurant
- Prayer room
- Coffeeshop
- It is the patient's right to receive proper healthcare.
- Accurate and enough information should be available for the patient.
- The patient's free decision-making right should be respected.
- Providing healthcare services should be along with respecting the patient's privacy and practicing the principle of confidentiality.
- It is the patient's right to have access to an efficient system for handling complaints.
The procedure for international patients' admission to Shahid Fakoori Hospital:
Direct admission: If an international patient asks to be admitted personally or through the site of the hospital, our IPD experts provide the client with sheets with the stamp of the hospital to inform them of all regulations, costs, service packages and amenities. If the patient accepts the conditions, they sign a contract between them and the hospital and get admitted to it.
Admission through facilitator agencies in contract with Shahid Fakoori Hospital: If the patient is introduced through valid facilitator agencies in contract with Shahid Fakoori Hospital, it is on the agency to make the necessary arrangements in advance and provide the authorized supervisor of the hospital with the patient's basic information and their medical records. The admission is a three-party contract between the client, the facilitator agency and the hospital.
The IPD expert will introduce the international patient to the inpatient ward after they sign the contract, get admitted to the IPD unit and informing IPD physicians.
Necessary documents for admission of international patients:
- passport of their country of origin
- medical records
- Admission order sheet by the referring physician
- Valid confirmation that the patient is not contracting infectious diseases.
- Medical tourism insurance
Description: Medical tourism insurance involves compensation for death or unforeseen medical complications. The patients can receive this insurance from facilitator agencies or Shahid Fakoori Hospital.
Special facilities for international patients:
All international patients of Shahid Fakoori Hospital receive a personal identification code and a record document. Having the code makes the follow-up treatment possible for the patient back in their country.
International patients, if they need surgeries, can receive the services of the surgical team without the need for regular appointments.
Not only the physicians and experts working in IPD are fluent in English, Turkish and Kurdish, but the patients can also benefit from private interpretation services.
The management team of the hospital conducts daily satisfaction surveys of inpatient clients to monitor the process of service providing for international patients regularly.
Dischargement and Documentation:
The IPD of Shahid Fakoori Hospital follows a different dischargement procedure for international patients. No international patient or facilitator agency is involved in the dischargement procedure and it is all on our IPD experts. Every International patient receives a typed summary of their medical record in English after completing their treatment at Shahid Fakoori Hospital. The record includes: name, surname, attending physician, passport number and international code, date of admission and dischargement, admission cause, initial diagnosis, conducted diagnostic and therapeutic actions, the patient's current condition, the caring actions they will need back in their country after dischargement and the date of re-examination (if it's necessary).
The IPD expert provides the patient with the necessary education and information on how to follow up their treatment. It is described in a preset form in their language. The form also includes the patient's accurate contact information in case of checking on the received services and information on how the patient can contact their attending physician in Shahid Fakoori Hospital (email, telephone number or an appointment).
If a patient wishes to, Shahid Fakoori Hospital provides them with a detailed list of services and costs stamped with the hospital seal (in English).
International patient follow-up in the country of origin:
Shahid Fakoori Hospital, directly or through valid agencies, is in contact with certain clinics in the patient's country to follow up on the patient's condition and treatment, to exchange necessary information on how to improve the condition with physicians in the country of the patient and to conduct needed actions.
If any complications happen to the patient because of the received treatment, even in the patient's country, Shahid Fakoori Hospital tries to provide the patient with services, according to the contract, and satisfy them.
International patient's rights in Shahid Fakoori Hospital:
It is on Shahid Fakoori Hospital to support the patient and their family if any complications relating to the treatment happen and the authorized supervisor of the hospital must take care of this business. The staff of Shahid Fakoori Hospital is required to ask for the patient's and their legal representative's permission before surgery, anesthetization, analgesia, blood or blood products injection or any risky therapeutic or diagnostic actions.